LOCKED IN COMMAND LLC Privacy Policy

Information You Provide to Us

When you submit an Early Access application or otherwise contact LOCKED IN, we may collect information you voluntarily provide, including:

• First and last name
• Email address
• Telephone number, if provided
• Organization or program name, if provided
• Team name
• Age division
• City, state, and country
• Approximate number of players and coaches
• Current team communication method
• How you heard about LOCKED IN
• Information about your team or coaching experience that you choose to provide
• Areas in which you would like to improve team communication
• Your interest in beta testing, product demonstrations, founding-coach opportunities, or purchasing LOCKED IN when available
• Communications you send to us

We may also record the date and time when an Early Access applicant acknowledges that they are an adult coach, team representative, parent or guardian, or other authorized adult.

Account, Team, Device, and Session Information

When you create or use a LOCKED IN account or use account-connected app features, we may process information needed to authenticate you, connect you to authorized Teams, secure devices, and operate game-day hosting.

Depending on the features you use, this may include:

• Your email address, account identifier, and optional display name
• Team names, Team memberships, permissions, invitations, and related account roles
• An app-generated installation identifier and a coarse client category such as Android or iOS
• Entitlement, licensing, trial, activation, and offline-authorization status
• Hosted-session identifiers, Team and authorized-device references, session start/end times, heartbeat or reconciliation state, and security-related session events

LOCKED IN does not use this device-registration path to collect an IMEI, hardware serial number, Android Advertising ID, or similar advertising identifier.

Camera, Photos, Microphone, Speech, Bluetooth, and Local Network

Certain app features may access a camera, user-selected photos, the microphone, speech recognition, Bluetooth, or the local network to provide coaching functions such as lineup-card capture, Team media selection, spoken commands, and game-day device communication.

These permissions support the requested feature. Selected Team logos can leave your device for coaching peers; Apple speech processing may use Apple servers. The specific paths and retained copies are described above.

Information Collected Automatically

When you visit our website, our website hosting, security, and infrastructure providers may automatically process limited technical information necessary to deliver, secure, and operate the website.

Depending on the service and request, this may include information such as:

• Internet Protocol (IP) address
• Browser and device information
• Requested pages or URLs
• Date and time of requests
• Basic server, security, and diagnostic information

LOCKED IN does not currently use advertising pixels or behavioral advertising technologies on the website.

We may use information collected through the website, mobile applications, account system, Early Access program, and related LOCKED IN services to:

• Receive and review Early Access applications
• Determine interest in LOCKED IN products and programs
• Communicate with applicants
• Send application confirmations and related communications
• Contact selected applicants regarding testing, demonstrations, launch opportunities, or other LOCKED IN programs in which they expressed interest
• Understand how coaches and teams currently communicate
• Understand the types and sizes of teams interested in LOCKED IN
• Improve the website, application, features, and user experience
• Test and troubleshoot our systems
• Protect the security and integrity of our website and services
• Detect or prevent spam, abuse, fraudulent submissions, or misuse
• Authenticate accounts and maintain authorized account sessions
• Register and secure authorized devices and offline hosting access
• Manage Team memberships, invitations, permissions, and entitlement status
• Operate, reconcile, and secure game-day hosted sessions
• Administer licenses, trials, Founding Coach benefits, and related commercial records
• Maintain appropriate business and operational records
• Comply with applicable legal obligations
• Establish, exercise, or defend legal rights

When purchases or paid services are available, payments are processed by payment providers such as Stripe or through another expressly identified payment method. LOCKED IN may receive and retain transaction references, Stripe customer or subscription identifiers, invoice or payment identifiers, amounts, tax-related totals, payment status, and related commercial records needed to fulfill and reconcile the transaction. LOCKED IN does not receive or store your complete payment-card number from Stripe Checkout.

LOCKED IN is designed for use in the youth, high-school, collegiate, adult, and other softball environments. Because teams may include children and teenagers, protecting player information is particularly important to us.

The LOCKED IN Early Access application is intended to be submitted by an adult coach, team representative, parent or guardian, or other authorized adult.

We do not ask Early Access applicants to provide personal information about individual youth players.

Applicants should not submit unnecessary personal information about individual players, including:

• Player names
• Personal contact information
• Medical or health information
• School information
• Home addresses
• Other information that identifies an individual child when that information is not specifically requested by LOCKED IN

Team-level information, such as an age division or approximate number of players, may be requested without requiring the identity of individual players.

Our website and Early Access application are not intended as a means for children under 13 to submit personal information directly to LOCKED IN.

If you believe a child has provided personal information to LOCKED IN without appropriate authorization, please contact us at support@lockedincommand.com so that we can review the situation and take appropriate action, including deletion where appropriate.

LOCKED IN does not sell personal information.

We may disclose information to service providers that help us operate our website and Early Access program. These providers process information on our behalf or as necessary to provide their services.

Our current service providers include infrastructure used for:

• Website hosting and deployment
• Database, authentication, and backend hosting and storage
• Transactional email delivery
• Payment processing and billing infrastructure
• Domain, networking, and website-security services

For example, LOCKED IN uses Supabase for account, database, and backend services; Resend or other configured mail services for certain transactional communications; Stripe for supported payment processing; and hosting/deployment providers to operate the website and related services.

Our hosting and infrastructure providers may also process technical information required to serve and secure the website.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, court order, subpoena, or other lawful process
• Respond to lawful requests from government authorities
• Protect the rights, property, safety, or security of LOCKED IN, our users, or others
• Investigate fraud, abuse, security incidents, or violations of applicable terms
• Establish, exercise, or defend legal claims

If LOCKED IN is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

If you submit an Early Access application, we may use your email address to confirm receipt of your application and communicate with you about your application or LOCKED IN opportunities in which you expressed interest.

Transactional and application-related email may be processed through our email service providers.

We do not ask applicants to send sensitive player information through email.

Account closure removes or minimizes supported account and personal data and revokes account sessions/devices. Necessary transaction, tax, Founder-benefit, dispute and security evidence may remain with restricted access and minimized personal fields. Financial expiry has not been approved; no universal period applies. Completion receipts and associated outcome/audit details have a 12-calendar-month due date from recorded completion; bounded diagnostic records have a 90-day due date. These due dates require owner-operated retention execution, not an automatic purge. Minimum replay/security roots have documented necessity and annual review/removal criteria. Open obligations or holds retain only necessary evidence. Deletion does not erase every provider, backup, recipient or local-device copy.

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

For example, access to the Early Access database is restricted through server-side credentials and database security controls rather than permitting unrestricted public database access.

However, no website, database, email system, network transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

You may contact LOCKED IN to:

• Ask what personal information you have provided to us
• Request correction of inaccurate information
• Request deletion of personal information
• Ask questions about how we use your information
• Raise a privacy concern

Registered users may also use our self-service account deletion page to review request availability and status. Identity is re-verified before processing. Account deletion does not require waiting for a paid term to expire. Necessary Team or organization continuity obligations are reviewed individually. The Team’s paid term and required financial/Founder evidence may remain. A request does not automatically cancel a subscription, stop renewal charges, issue a refund or transfer ownership. Review the applicable cancellation route before confirming. Keep the receipt/status access: a submitted request is not completion. Our operational target is 14 calendar days from the original accepted request, with owner reviews Tuesday and Friday at 8 p.m. America/Chicago and eligible requests processed at the first review. A blocker does not restart the clock or extend the target automatically; we communicate individually. Applicable legal deadlines are separate.

To make a privacy request, contact:

support@lockedincommand.com

We may need to verify your identity or authority before fulfilling certain requests. We may also retain information when required or permitted by law, including information necessary for security, fraud prevention, dispute resolution, or legal compliance.

Depending on where you live, applicable law may provide additional privacy rights.

LOCKED IN does not currently use third-party advertising pixels or behavioral advertising technologies on the website, and the current mobile release does not include an advertising SDK or a behavioral advertising/analytics SDK.

We also do not currently use information collected through the Early Access application for targeted advertising.

Our hosting, security, networking, and infrastructure providers may use necessary technical mechanisms or process request information in order to provide, secure, diagnose, and operate their services.

If we later introduce analytics, advertising technologies, or other tracking practices that materially change how personal information is collected or used, we will update this Privacy Policy as appropriate.

LOCKED IN does not currently sell personal information.

LOCKED IN also does not currently sell personal information about children or youth players.

If our practices materially change, we will update this Privacy Policy and provide any choices required by applicable law.

Please do not provide sensitive personal information through the Early Access application unless LOCKED IN specifically requests that information and explains why it is needed.

In particular, do not use the Early Access form to provide medical information, government identification numbers, financial account information, passwords, or sensitive information concerning individual players.

Our website may contain links to third-party websites or services.

LOCKED IN does not control the privacy practices of independent third parties. Information you provide directly to another website or service is governed by that party's privacy practices and policies.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

LOCKED IN and its service providers may process or store information using systems located in the United States or other locations where our service providers operate.

As a result, information may be processed in jurisdictions with privacy laws that differ from those where you live.

Where required, we will handle such information in accordance with applicable law.

We may update this Privacy Policy as LOCKED IN develops, our services change, or legal requirements evolve.

When we make changes, we will update the Effective Date at the top of this policy. If changes materially affect how we handle personal information, we may provide additional notice when appropriate or required by law.

We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or LOCKED IN's handling of personal information, contact us at: